1. Introduction
RR Cooling Point (“we”, “us”) respects your privacy. This policy applies to this website and to the information you share with us when you book, call, message or contact us about a service.
2. Information we collect
- Booking details: your name, mobile number, address, preferred date and time, appliance brand and a description of the problem.
- Contact details: your name, mobile number or email when you message us or fill in a form.
- Newsletter: your email address if you subscribe for updates.
- Service records: what was repaired, parts used, bill and warranty details.
3. How we use your information
- To confirm, schedule and carry out your service visit
- To contact you by call or WhatsApp about your booking, quote or warranty
- To prepare quotes, bills and warranty records
- To answer your questions and improve our service
- To send updates if you subscribed, which you can stop at any time
4. Information stored on your device
When you make a booking on this website, your recent bookings are saved in your own browser (local storage) so you can see them again. This information stays on your device. You can remove it from the “Your recent bookings” list or by clearing your browser data.
5. WhatsApp and phone
Booking and contact forms may open WhatsApp with a ready message. When you send it, WhatsApp processes it under its own privacy policy. Calls and messages with our team are used only for your service request.
6. Sharing of information
We do not sell your personal information. We share it only with our technicians and staff who need it to do your service, with service providers who help us run the business, or when the law requires us to.
7. How long we keep it
We keep your information only as long as needed for the service, warranty, accounting and legal needs, and then delete or anonymise it.
8. Security
We take reasonable steps to protect your information from loss, misuse and unauthorised access. No method of storage or transmission is completely secure, so we cannot promise absolute security.
9. Your rights and choices
- Ask what personal information we hold about you
- Ask us to correct wrong or incomplete information
- Ask us to delete your information, unless we must keep it by law
- Withdraw consent or unsubscribe from updates at any time
These rights are in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023. To use them, contact us using the details below.
10. Children
Our services are meant for adults. We do not knowingly collect personal information from children.
11. Third-party links
This website links to services such as WhatsApp and Google Maps. We are not responsible for the privacy practices of those sites.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with its “last updated” date.